Unified inbox
Every question from Trendyol and Hepsiburada in one list; filter by marketplace, category and risk.
PivaDesk · by Pivalabs
PivaDesk
Marketplace questions, answered from one panel.
All questions from Trendyol and Hepsiburada in one inbox. AI classifies them and drafts a reply; you approve. The Score Protection timer makes sure nothing close to its deadline slips through.
Credentials stored encryptedReplies always go out with your approval
Sample screen
Open questions128
Avg. response2s 14dk
AI draft rate%64
Score risk queue
A**** Y.Shipping00:12:40Critical
M**** K.Size01:52:10At risk
S**** T.Product details02:30:44At risk
AI
AI reply drafts · %90
Hello! We checked the size chart: this model runs small, so we recommend size M.
Stop spending time on manual work.
01
Every marketplace, another tab
Separate panels, separate logins, separate notification flows.
02
The same question, dozens of times a day
Size, shipping status, returns: answering repeat questions by hand eats your team’s time.
03
Late replies, invisible score loss
Questions that slip past their deadline quietly lower your store performance score.
End-to-end customer service, in one panel.
AI classification
Each question is categorised automatically with a confidence score, and can be corrected in one click.
AI reply drafts
A ready draft for every question. Edit it, or send it as it is in one click.
Smart size assistant
Suggests a size from the product’s fit and the customer’s details, added to the reply in one click.
Shipping status in one click
Up-to-date tracking information goes straight into the reply draft.
Score Protection timer
Questions close to or past their deadline get their own queue with a countdown.
Set up in three steps, running in minutes.
- 1
Connect
Connect your Trendyol and Hepsiburada stores securely. Credentials are stored encrypted, never in plain text.
- 2
Classify
Incoming questions are categorised by AI and a reply draft is generated.
- 3
Reply
Approve or edit the draft and send it in one click; risky questions rise to the top automatically.
Available todayTrendyolHepsiburada
On our roadmapAmazonN11
Scales with your store.
Contact us for credit packs and annual billing.
Starter
For sellers running one store
₺390 / month
- Trendyol + Hepsiburada connection
- Unified inbox and filters
- 150 AI reply credits / month
- Score Protection timer
Recommended
Pro
For high-volume stores and agencies
₺990 / month
- Everything in Starter
- 600 AI reply credits / month
- Multiple stores / brands
- Priority support
Frequently asked
Are my marketplace credentials safe?
Yes. Your API keys are stored encrypted and never kept in plain text.
Which marketplaces do you support?
Trendyol and Hepsiburada today. Amazon and N11 are on our roadmap.
Are AI replies sent automatically?
No. AI only suggests a draft; nothing is sent without your approval.
How long does setup take?
A few minutes after you connect your store, the panel is ready to use.
See PivaDesk live for your store.
In a short demo call we show the panel with your own Trendyol and Hepsiburada accounts.
Request a demo